RESUMING OPERATIONS: TENNIS UPDATE


DEAR MEMBERS,

With our golf courses open as of May 5, 2020, we’ve been working diligently to resume our tennis operations as well. And we’re pleased to announce that we opened the tennis courts at Fairbanks Ranch Country Club on May 9 and at Carmel Valley in San Diego on May 11.

This week tennis resumes at Ross Valley (Marin), the Peninsula Campus, Pleasanton, Fremont, Santa Clara, Courtside, and Manhattan Country Club, and we look forward to resuming tennis at most, if not all, of our remaining clubs in the month of May.

We’re working every day with our local and state leaders to define activity-specific protocols for physical distancing and sanitization that will keep our Members and Associates safe and healthy. And we’ve also used this time to get our clubs ready to safely resume services for the summer season. All locations have been completely reimagined with physical distancing in mind—and have never looked better.

With the opening of these tennis amenities and given the changes in our communities during the last eight weeks, we’d like to share the below as an overview of what to expect once you arrive at the Club.

HEALTH & SAFETY
For an outline of all the new policies and procedures that we have implemented to allow for physical distancing, please take a moment to download and review our Resuming Operations: The New Normal document. In addition, please plan to bring a mask to the Club to comply with local, state, or federal guidelines, which may require you to wear a mask in certain areas on property.

ADVOCATING FOR TENNIS
Bay Club has been working incredibly hard advocating to resume tennis services, not only for our Members, but for the entire sport. Leading the way with our connections to governing bodies like the USTA, we’re also in communication with other local tennis operators in all markets to ensure we can assist wherever possible. With 7,200 square feet of space per court, tennis is an ideal sport for physical distancing requirements with only a few adjustments necessary to most routines.

NEW PROCEDURES
With specifics changing almost daily, we are staying connected to our local public health officers and county supervisors to get clarity on recent orders relating to recreation. And in anticipation of reopening our tennis amenities, we’ve prepared the internal procedures necessary to reopen safely. Here is a comprehensive listing of our Tennis Standard Operating Procedures for your review.

WHAT WILL TENNIS LOOK LIKE?
For the most part, the game of tennis will look the same as before the stay-at-home order with the exception of some adjustments to ensure Member and Associate safety. For example, players are asked to bring their own can of fresh tennis balls or purchase a can at the Club, as used balls will not be allowed on property. Additionally, we will provide markers that allow each ball to be uniquely marked, ensuring each player is only touching their own equipment. Balls can be returned to a server without touching by advancing the ball using several pick-up techniques.

Please note that no off-court gathering or congregating is allowed. And participants must always stay at least six (6) feet apart to maintain physical distancing.

WHAT HAPPENS WHEN I ARRIVE?
During the initial opening phase, Members will check in with our team, who will direct them to their assigned court of play. A brief reminder of new protocols, such as reinforcement of physical distancing policies, will be given upon arrival. And you’ll notice that adjustments—such as removing water coolers, benches, and other potentially high-touch surfaces from the tennis courts—have been completed.

We also ask that court gates remain open, providing a clear path to the court. And reservations will be staggered to allow members time to exit the court before the next reservation arrives.

RESERVATIONS
We will use TennisSource, our existing tennis court booking system, for all reservations. Please contact tennis@bayclubs.com with any questions about log-in details or booking specifics. As rules differ from property to property, local tennis guidelines and booking rules will apply.

WHEN WILL THE REMAINING BAY CLUB AMENITIES REOPEN?
Following the resumption of tennis, we will continue to reintroduce as many of our amenities as possible within our sports, fitness, family, and hospitality categories as we receive approvals from the local counties. We expect aquatics (lap swimming) and outdoor recreation to be the next services to resume. In addition, we anticipate launching under-18 camps and sports clinics (groups of 12 or fewer) in early June.

Please look for the most recent communication updates in the Daily Bay and at bayclubs.com. And for questions regarding your membership or billing, please contact our Member Experience Team through the Bay Club Connect app on your smartphone, or by visiting bayclubconnect.com.

As always, we thank you for your patience during this time, and we can’t wait to welcome you back.

Best of Health,

Matthew Stevens
President & CEO

Updated May, 13, 2020

Live life happy