RESUMING OPERATIONS: PORTLAND OPENING


DEAR MEMBERS,

The Bay Club is excited to share the news that Governor Kate Brown recently approved Washington County’s application for Phase I Reopening status. Under the Governor’s plan for “Reopening Oregon,” fitness clubs in Washington County are now permitted to reopen, provided they comply with new statewide guidelines, which have been established to keep both members and associates safe and healthy.

Bay Club Portland will open for operations, starting on Monday, June 1, at 7:00 am. We are thrilled to share this news with each of you—and look forward to welcoming you back to the Bay Club!

Over the past ten weeks, our team has been working with Governor Brown’s staff, as well as local county leaders, in anticipation of this day to develop and implement a broad range of protocols, which help ensure the health and safety of our members and our associates. We would like to use this opportunity to share with you some of the changes you can expect to encounter as you return to the Club.

Managed Capacity
Specific capacities for each functional area of the Club have been established in order to ensure proper levels of physical distancing during your visit. Moving forward, all members are asked to make a reservation via the Bay Club Connect app on their smartphone prior to their visit. For members without a reservation, access will be provided on a first-come, first-served basis, based on availability and provided that physical distancing protocols can be maintained.

Communication & Signage
Throughout the Club, you will encounter new signage and directives describing the protocols and practices that have been put in place. Please let us know if you have any questions. We are here to help in any way we can.

Cleaning & Sanitization
We have increased our protocols for cleaning and sanitization, using products which have been proven to be effective against the COVID-19 virus. Every club has been deep cleaned prior to reopening. Frequent hand washing is recommended. Fitness studios and equipment will be cleaned before and after each use, and personal sanitization supplies (i.e., hand sanitizer and disposable wipes) will be available throughout the Club.

Physical Distancing
Protocols to ensure proper levels of physical distancing have been put in place throughout the Club in accordance with both state and local county guidelines. Added staff will be on hand throughout the Club to assist members and ensure that these protocols are adhered to. Floor markers to direct queuing lines have been put in place in certain areas, and plexiglass safety shields have been installed at all welcome desks. Additionally, our check-in process is now touchless, and use of the Bay Club Connect app is required for check-in.

Health & Safety
Out of an abundance of caution, the Bay Club has instituted a protocol to check the temperature of all persons entering the Club each day, including members and associates, as well as vendors and service providers. This will be done prior to entry, using a touchless infrared thermometer. Persons with a temperature over 100.4 degrees will be asked to not enter the Club.

Personal Protective Equipment
Associates have been provided with personal protective equipment (e.g., non-surgical masks and disposable gloves) for use as needed in the course of their duties.

Members are expected to adhere to local guidelines and the recommendations of local county health officers, regarding the use of face coverings while in public when visiting the Club. Members are expected to wear face coverings when entering the Club, when moving through the Club, and when near other persons. We ask that each member wipe down any equipment that they use after each use.

Suspended Services
During Phase I of the reopening process, which is anticipated to last approximately 21 days, state guidelines require the temporary suspension of drop-in childcare, showers, and pool access. During this period, certain services like food service, which do not easily lend themselves to physical distancing, will also be suspended. Members can expect that we will revisit the activation of these services over time in conjunction with local county guidance.

Membership Dues
In our May 1 communication, we noted that your club membership will automatically be reactivated when services have resumed and made available to you. Given our ability to have services resume, we have activated all of the Bay Club Portland memberships.

We realize that this is an unprecedented time for all of our members and everyone has a unique circumstance. If for any reason you are not ready to return to the Club, please visit bayclubconnect.com and select ”Contact Us” to get in touch with our Member Experience Team. We will be happy to work with you to find the best way to take care of you and your membership.

The Bay Club is excited to share the news that Governor Kate Brown recently approved Washington County’s application for Phase I Reopening status. Under the Governor’s plan for “Reopening Oregon,” fitness clubs in Washington County are now permitted to reopen, provided they comply with new statewide guidelines, which have been established to keep both members and associates safe and healthy.

Bay Club Portland will open for operations, starting on Monday, June 1, at 7:00 am. We are thrilled to share this news with each of you—and look forward to welcoming you back to the Bay Club!

Over the past ten weeks, our team has been working with Governor Brown’s staff, as well as local county leaders, in anticipation of this day to develop and implement a broad range of protocols, which help ensure the health and safety of our members and our associates. We would like to use this opportunity to share with you some of the changes you can expect to encounter as you return to the Club.

Managed Capacity
Specific capacities for each functional area of the Club have been established in order to ensure proper levels of physical distancing during your visit. Moving forward, all members are asked to make a reservation via the Bay Club Connect app on their smartphone prior to their visit. For members without a reservation, access will be provided on a first-come, first-served basis, based on availability and provided that physical distancing protocols can be maintained.

Communication & Signage
Throughout the Club, you will encounter new signage and directives describing the protocols and practices that have been put in place. Please let us know if you have any questions. We are here to help in any way we can.

Cleaning & Sanitization
We have increased our protocols for cleaning and sanitization, using products which have been proven to be effective against the COVID-19 virus. Every club has been deep cleaned prior to reopening. Frequent hand washing is recommended. Fitness studios and equipment will be cleaned before and after each use, and personal sanitization supplies (i.e., hand sanitizer and disposable wipes) will be available throughout the Club.

Physical Distancing
Protocols to ensure proper levels of physical distancing have been put in place throughout the Club in accordance with both state and local county guidelines. Added staff will be on hand throughout the Club to assist members and ensure that these protocols are adhered to. Floor markers to direct queuing lines have been put in place in certain areas, and plexiglass safety shields have been installed at all welcome desks. Additionally, our check-in process is now touchless, and use of the Bay Club Connect app is required for check-in.

Health & Safety
Out of an abundance of caution, the Bay Club has instituted a protocol to check the temperature of all persons entering the Club each day, including members and associates, as well as vendors and service providers. This will be done prior to entry, using a touchless infrared thermometer. Persons with a temperature over 100.4 degrees will be asked to not enter the Club.

Personal Protective Equipment
Associates have been provided with personal protective equipment (e.g., non-surgical masks and disposable gloves) for use as needed in the course of their duties.

Members are expected to adhere to local guidelines and the recommendations of local county health officers, regarding the use of face coverings while in public when visiting the Club. Members are expected to wear face coverings when entering the Club, when moving through the Club, and when near other persons. We ask that each member wipe down any equipment that they use after each use.

Suspended Services
During Phase I of the reopening process, which is anticipated to last approximately 21 days, state guidelines require the temporary suspension of drop-in childcare, showers, and pool access. During this period, certain services like food service, which do not easily lend themselves to physical distancing, will also be suspended. Members can expect that we will revisit the activation of these services over time in conjunction with local county guidance.

Membership Dues
In our May 1 communication, we noted that your club membership will automatically be reactivated when services have resumed and made available to you. Given our ability to have services resume, we have activated all of the Bay Club Portland memberships.

We realize that this is an unprecedented time for all of our members and everyone has a unique circumstance. If for any reason you are not ready to return to the Club, please visit bayclubconnect.com and select ”Contact Us” to get in touch with our Member Experience Team. We will be happy to work with you to find the best way to take care of you and your membership.

Summer Camps
Starting on June 1, Bay Club Portland will be offering summer camps for children ages 3–17. For details, please visit our website.

Please let us know if you have any questions we can answer for you. Additional information about operational protocols and available services can be found at bayclubs.com/member-communication. We look forward to seeing you soon.

Yours in health,

Jason Schlager Michael Murphy
VP-GM, Bay Club Portland VP-GM, Bay Club Portland

 

Updated May 30, 2020

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