Your Welcome Portal
We look forward to welcoming you to our family. Please take a moment to explore a few helpful links:
Have a question? Browse our FAQs.
Share your thoughts: Take our Member Survey.
Apply to the Member Advisory Board: Complete our online application.
Meet our Support Team: Get to know the leaders in the East Bay clubs.
Have a question about your membership or access to another Bay Club location? Contact our Membership Team today.
And to learn more about the Bay Club, visit www.bayclubs.com.
As we begin a new year, we are honored to welcome Walnut Creek, Danville, Pleasanton, Fremont, and Oregon into the Bay Club family. For 20+ years, ClubSport members have experienced first-class amenities and programs at their club, and we look forward to continuing that same level of experience for years to come. We are grateful for this opportunity and excited to get to know you better.
As with any change, we recognize that you may have questions or concerns, so we wanted to take a moment to address those first.
Your Membership, Monthly Dues and Access
We understand that your membership is an important part of your routine, so rest assured that your membership and access will remain the same. Similarly, the amenities and programs the clubs offer, including the wonderful childcare services you experience every day, will also remain the same. And you’ll still see the same friendly faces around the club—we’ve offered positions to all club-level staff at their same role and compensation effective January 1, 2019.
In addition, your monthly dues will remain the same for the next three months. On April 1, 2019, expect to receive an increase of approximately 5% which is in line with the annual increases you’ve experienced as a member. We look forward to investing this back into the clubs and bringing new and innovative amenities with your valuable feedback.
We look forward to learning more about the day to day operation of the clubs, as well as the programs and services that make the clubs special to members and associates. Our goal is to listen and gather feedback over the next 90 days and understand any areas we can improve and invest in before making any changes. Look for opportunities to meet members of our management team throughout the first quarter so that we can get to know each other better.
We also want to give you the opportunity to get to know the Bay Club better, so we’ve extended complimentary reciprocal access to all Bay Club locations through the month of January. Simply, present your digital membership card and ID upon arrival. For full details, please see our list of FAQs. With clubs throughout the Bay Area, including Marin, San Francisco, the Peninsula, Silicon Valley, and San Jose, as well as a strong position in Southern California, we hope that our first-class amenities and offerings will complement your current membership experience.
Be sure to explore this portal and watch our informational welcome videos. Should you have additional questions, please review our full list of FAQs. If you don’t see an answer you’re looking for, please click the link below to complete our survey and someone from our team will get in touch.
Over the years we’ve admired the strong product that ClubSport has built and appreciate the opportunity to continue to provide the ultimate club experience. On behalf of the Bay Club, I would like to say thank you for allowing us to welcome you into our family. We look forward to serving you for years to come.
All the Best,
CEO & President, The Bay Club Company
Get to Know the Bay Club
From athletic clubs to sports resorts and modern country clubs, discover the amenities that await you in our introduction video.
Introducing the San Francisco Campus
Get to know our four clubs in San Francisco—and click here to learn more about our shuttle service.
Learn About the Peninsula Campus
Plan your visit to one of our two club locations on the Peninsula and enjoy our first-class amenities and services.
Get to Know the South Bay
Learn more about our four club locations in the South Bay, including an athletic club, two sports resorts, and a golf club.
Advisory Boards at Work
We invite you to learn more about our member Advisory Boards, and click here to apply to our East Bay and Oregon Boards.
Meet our Leadership Support Team
As our Bay Club family continues to grow and we add new locations to our portfolio, we understand the importance of having open lines of communication with the membership base during each transition. Therefore, we’ve put together a support team of a few key leaders who will be available at the Clubs over the next 120 days.
Senior Executive Vice President
Annie has been in the hospitality industry for over 20 years, starting her career at Berkeley’s Claremont Hotel & Spa. During her eight-year tenure with the Bay Club, she has led a complete rebranding of the Company, transitioning it from a leader in the fitness industry to a rising player in the hospitality realm. An Oakland native, she currently resides in Walnut Creek, where she and her three active boys have been ClubSport members for 13 years. She knows firsthand how special the community is at Walnut Creek and she looks forward to continuing to see the club thrive. You can reach Annie at firstname.lastname@example.org.
Vice President of Post Mergers and Acquisitions
Lucas has grown up in the Bay Club family. His father, Pete Jones, founded Bay Club San Francisco in 1977. With a lifelong passion for hospitality, Lucas graduated from the Cornell University School of Hotel Administration where he met his wife Mara Jones. After a brief stint in New York, both Lucas and Mara moved back to California where they made the Bay Club a permanent part of their family. Lucas has held various roles within the Bay Club, including Vice President/General Manager of Bay Club San Francisco. He is thrilled to get to know the East Bay community better and to continue to provide the membership with five-star service. You can reach Lucas at email@example.com.
Vice President of Post Mergers and Acquisitions
Brianna has been in the hospitality industry for five years. With a long-time love for marketing and a passion for human behavior and psychology, Brianna has held various leadership roles within the customer service and member programming areas. She has helped lead the robust event and social calendars for the East Bay clubs, and oversaw the rollout of the the Member Concierge Program. Growing up in Marin, Brianna has always been a fan of the Bay Club and is thrilled to have the opportunity to bring the brand to her new home, the East Bay, where she currently resides in Lafayette. You can reach Brianna at firstname.lastname@example.org.
Erin Rucker Oto
Senior Executive Vice President
Erin has been with the Bay Club for over 25 years. She began her career at the business office at Bay Club Gateway, eventually moving into leadership roles including General Manager, Director of Training and Development, and Executive Vice President of Human Resources. She is dedicated to providing opportunities for all Associates to find their passion and grow their careers and has helped lead multiple training programs, including our Sales Leadership, Modern Leaders, Master’s program and yearly retreats. An enthusiastic East Bay resident, Erin resides in San Ramon with her husband and two active young kids. You can reach Erin at email@example.com.
Corporate Director of Food and Beverage
Mara has been with the Bay Club for six years holding various roles, including her most recent as Corporate Food and Beverage Director where she helped lead the rollout of Café Vida at Bay Club Carmel Valley and Courtside. Mara is a graduate of Cornell University School of Hotel Administration where she met her husband Lucas Jones. After taking a trip to San Diego and visiting Bay Club Carmel Valley with Lucas, she quickly fell in love with the Bay Club and knew she wanted to be a part of the family. She is passionate about enhancing member experiences and is always on the lookout for new and innovative ways to add value to our memberships. You can reach Mara at firstname.lastname@example.org.
East Bay + Oregon Member Survey
Your feedback is very important to us.
Please take a few minutes to complete our survey so we can make sure to address any questions or concerns you may have.